Buy Online, Pick Up at Our Warehouse

You will receive an email confirmation once your order is ready for in-person pickup. Eligible orders placed online from Monday through Friday before 3:30 p.m. EST are typically ready for customer pickup within two (2) hours of order confirmation. Orders placed on weekends or company-observed holidays will not be processed until the following business day.

Yes. For same-day order pickup at JIT Truck Parts, eligible orders must be placed by 3:30 p.m. EST. Please allow up to two (2) hours for order processing, although some orders may be ready sooner.

Same-day availability is not guaranteed, and pickup hours vary by location. Orders placed after 3:30 p.m. EST, or within two hours of the selected location's pickup closing time (whichever is earlier), may not be ready until the next business day.

Customers should plan to arrive during the location's pickup hours. Orders not collected the same day will remain available for pickup for five (5) business days.

Current pickup hours for each warehouse can be found on our Warehouses / Locations page. Once you receive email confirmation that your order is ready for pickup, you may visit the Will Call office at your selected warehouse during posted pickup hours. Pickup hours vary by location and are subject to change. Pickup is not currently available on weekends or on any days when the warehouse is closed.

Customers can pick up their orders at their selected warehouse on business days only (Monday through Friday). In-person order pickup is not currently available on weekends (Saturday and Sunday) or on any day the warehouse is closed.

• Warehouse pickup locations are closed on many U.S. holidays, including when a holiday is observed on a Friday or Monday. Company observed holidays include New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Black Friday, and Christmas Day.
• In rare cases, warehouse operations (including customer pickup) may be suspended due to extreme weather.

To confirm pickup availability when holiday schedules or weather conditions may affect your selected location, please contact customer service.

When you arrive at a JIT Truck Parts warehouse, please follow any signage to the indicated Will Call pickup area or office. Ring the buzzer or doorbell outside the door to let us know you’ve arrived. Then, proceed inside to the Will Call Pickup customer waiting area where a team member will assist you shortly.

Orders not picked up within five (5) business days will be canceled, refunded, and returned to inventory. If canceled items are still needed, you will have to place a new order.

Same-day local delivery is not currently offered through online checkout. In limited cases, our customer service team may be able to assist customers with local delivery requests when orders are placed by phone at 855-548-8787 during regular business hours. For additional questions about local delivery options at JIT Truck Parts, please contact our customer service team or your sales representative.

Our online checkout requires you to enter or select a shipping address before Will Call Pickup options are shown. After a shipping address is entered or selected, the Delivery Method section will appear, allowing you to choose free Will Call Pickup and select your warehouse location. Once a warehouse is selected, the shipping address will automatically update to the warehouse address for order processing.

When you select a warehouse for Will Call Pickup, our system verifies that all items in your cart are available at that location. To place a pickup order, every item — including all ordered quantities — must be in stock at that warehouse. Pickup and shipped items cannot be combined in the same order.

If any items or quantities are ineligible for pickup, a warning message will identify those items by their SKU. Remove those items or adjust the quantities to proceed with your Will Call Pickup order.

When selecting a warehouse for Will Call Pickup, you may experience a brief delay while checkout validates pickup eligibility for the items in your cart. During this process, the pickup and delivery options may temporarily disappear, and you may see a message such as “Warning: Please enter a valid shipping address first.”

This message is temporary and will clear automatically once processing completes. The checkout page will refresh on its own within a few seconds. If the message persists for more than 60 seconds, manually refresh the page.

You can check the status of your order in the My Account menu after signing in on our website. For pickup orders, you'll receive an email notification once your order is ready. For additional questions about your order, contact customer service online or by phone at 855-548-8787.

After placing a pickup order or selecting a warehouse during checkout, the warehouse address is temporarily added to your user account. It may appear in your account’s address book or as the default shipping address. This change is temporary, and the warehouse address will be automatically removed from your account profile within 24 hours. You do not need to take any action, although you may delete the address manually at any time.

After a pickup order, your account dashboard may no longer display a default shipping address. Don't worry: All previously saved addresses remain available in your account’s address book.

To restore a default address, do one of the following:

• Place another order: During checkout, select your preferred shipping and billing addresses. These will automatically be saved as your new default addresses.
• Update it manually: Go to My Account > Settings > Address Book. Next, select Edit on the address you want to use. Then, check “Make this my default billing address” and/or "Make this my default shipping address" at the bottom before saving.